As Forelock & Fringe is an online business, at the moment we are able to continue to operate as normal. We also know that your monthly boxes of joy may be a welcome treat amongst these uncertain times. Therefore, we will continue our service as long as it remains permitted by the government and is safe to do so.
We are taking all precautions and have put processes in place for packing up our boxes during this time. We use Royal Mail to ship all of our parcels and in some areas, they are running on reduced staff numbers and therefore delivery times are longer than usual.
For one-off box orders, there will be a slight delay for postage as we are shipping on reduced days each week. This is in order to send as many parcels for Royal Mail to collect in one go rather than over a few collections, reducing as much contact as possible.
Subscriptions will be shipped on the 6th of the month only in order to ensure all orders are processed and can be sent out at once. This is due to the subscription period being open until the 5th and therefore we have many members who’s orders are processed on the evening of the 5th.
You will know your order has been dispatched once you receive an email stating that your order is now complete. We are sorry for any delays you may encounter and we ask for a little patience during these difficult times for us all.