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Delivery Order Amendments

SUBSCRIPTION BOXES

UK (2-5 working days) | FREE    One off | £3.30

Europe (5-10 working days) | £4.99   One off | £7.99

USA (5-10 working days | £8.99   One off | £11.99

Shipping prices are calculated at checkout based on order weight. We have weight and size restrictions on orders that we send with our courier, Royal Mail. Any orders that exceed 2KG will be sent in multiple boxes and may arrive to your destination on different dates.

We ship subscription and one-off boxes on the 5th of the month. For example, if you sign up on April 8th, your order is for the May box (shipping on May 5th). If you sign up on April 4th, your order is for the April box (shipping on April 5th). This way, all boxes arrive at a similar time to avoid spoilers.

International shipping does not include VAT or Tax, therefore may be subject to any Import/Export or customs fees in your country, these are your responsibility. Forelock & Fringe is not responsible for any additional fees

GIFT BOXES

ROYAL MAIL – MAINLAND UK DELIVERY*

Order before 1pm Monday to Friday and we will ship your order the same day. 

Royal Mail 48 Tracked | £3.30 | 3-5 working days for delivery when ordered Mon – Fri.

Royal Mail 24 Tracked | £5.95 | 1-2 working days for delivery when ordered Mon – Fri.

US Tracked | £11.99 | 5-10 working days for delivery when ordered Mon – Fri.

Europe Tracked | £7.99 |5 -10 working days for delivery when ordered Mon – Fri.

Any orders placed after 1pm Monday to Thursday will be shipped the next working day. All orders placed after 1pm Friday, or on Saturday and Sunday, will be dispatched on the Monday (Expect for public holidays)

PLEASE NOTE*

  • RM 48 and 24 are delivery aims and are not guaranteed. Royal Mail advise that this isn’t a guaranteed service, and although they aim for your order to reach you within the delivery times stated, there can are occasions where factors outside of our control can affect delivery.
  • Please make sure that the shipping address is correct at the time of order & for all further renewals. If you have given us an incomplete address, the wrong address, or if you are not in when delivered, your order is unlikely to arrive on time. If you notice after your order has renewed that your address is incorrect you must contacted us immediately.
  • Will I have to pay customs duties on my order?
    International shipping does not include VAT or Tax, therefore may be subject to any Import/Export or customs fees in your country, these are your responsibility. Forelock & Fringe is not responsible for any additional fees

ORDER AMENDMENTS 

We have a 30 minute window for any order amendments that you would like to make after you place your order or after your subscription renewal. Should you wish to make any amendments to your order (such as changing address or changing horse and rider sizing) these changes must be requested within 30 minutes of you placing your order or your subscription renewing. We will try and be as accommodating as possible but in order to pack and ship your order as quickly as possible we sometimes are unable to make this change.
Please email contact@forelockandfringe.co.uk for more information or to request an order amendment.